Support & FAQs2020-08-03T09:01:56+00:00

You are important to us

We’re happy to support you by all means!

You are important to us

We’re happy to support you by all means!

Welcome to ADOIT:CE EA support

We’ve got your back! Whether you are a newbie or an EA expert – our EA online support page has the resources to help you out with whatever you may need for ADOIT:CE.

Frequently
Asked Questions

Browse through our selection of common FAQs, or even search for a question by using the search in the main side bar to the right!

Don’t wait any longer – Dive right in to find the answers to your questions.

Frequently
Asked Questions

Browse through our selection of common FAQs or even search for a question by using the search in the main side bar to the right! Don’t wait any longer – Dive right in to find the answers to your questions, doubts and concerns.

What is the ADOIT:Community?2020-07-21T12:51:01+00:00

The ADOIT:Community is a service intended for a community of experts in Enterprise Architecture, fostering the exchange of ideas and experiences in EA as a whole, as well as promoting EA with ADOIT:Community Edition.

ADOIT:Community Edition is the free edition of BOC Group’s Enterprise Architecture suite ADOIT. This also makes it perfect for anyone looking to take ADOIT for a test drive before buying into a professional plan.

The ADOIT:Community and the ADOIT:Community Edition are both services provided by BOC Group free of charge.

I have registered for ADOIT:CE but have not yet received the confirmation email or my login credentials. What went wrong?2020-07-22T10:03:11+00:00

Please check your SPAM/Junk folder in your email programme, by searching for “ADOIT Community Edition” or for “no-reply@adoit-community.com”. Select the email message and mark it “No SPAM” or “No Junk”. This will help our future messages get through.

Despite our efforts to let email systems know that this is no SPAM, some email providers really give us a hard time to stay on your radar. Thank you for your support.

In order to receive credentials, make sure that you’ve confirmed your email address within the first registration email.

Receiving your credentials may take some time. Especially in times of high demand, your personalized deployment may take up to a few hours. In such cases, please bear with us! It’ll be worth the wait.

Can I test a free version of the full, professional editions of ADOIT?2020-09-21T12:23:30+00:00

Of course you can! To explore ADOIT in detail, get a free ADOIT:CE account and delve into the many benefits ADOIT can deliver to your organization. The ADOIT Knowledge Centre inside the tool will help you discover the many opportunities of ADOIT:CE offers.

For a close look into our Enterprise Edition of ADOIT, get in touch with one of our onboarding experts.

Who can register for the ADOIT:Community?2020-09-22T13:17:05+00:00

The ADOIT:Community is available to anyone looking for a free EA tool, or seeking exchange of knowledge with other EA experts. Similar to the BOC Academy Programme, the ADONIS and ADOIT communities are available worldwide.

Further, the ADOIT:Community is also great for anyone looking to test, and give the ADOIT EA suite a try, before making a purchase decision.

What are the main differences between ADOIT:Community Edition and a professional edition of ADOIT?2020-09-22T13:21:36+00:00

ADOIT:CE is the “free forever”-edition of the successful and widely established Enterprise Architecture tool ADOIT. To see all major differences, please visit this link .

How do I become a member of the ADOIT:Community?2020-09-22T13:19:45+00:00

Becoming a member of the ADOIT:Community is quick and easy. All you need to do is hit the “get started” button in the top right corner, fill out your details, and you’re good to go.

Please note: By registering for the ADOIT:Community you’re also granted a personal account with unlimited access to our free, cloud, EA tool – ADOIT:Community Edition.

What are the terms and conditions for the ADOIT:Community and the ADOIT:Community Edition?2020-09-21T12:24:44+00:00

The detailed Terms & Conditions for the ADOIT:Community and the ADOIT:Community Edition can be found here.

To learn more about the exact data location and our service partners, please see our privacy policy.

Are there really no hidden costs whatsoever?2020-07-21T12:55:35+00:00

Membership to the ADOIT:Community is 100% free and entails free access to the EA tool ADOIT:Community Edition!

How does BOC Group protect my data?2020-09-21T12:20:29+00:00

Your data is in good hands. BOC Group is ISO/IEC 27001:2013 certified, and we take the protection of our customers’ information and assets very seriously.

We’ve got daily and weekly data backups in place. These backups are stored in our fallback data centre (recovery point objective: 1 day). We keep all backups for 14 days (retention period).

To learn more about the exact data location and our service partners, please see our privacy policy.

What are the technical requirements to run ADOIT:CE?2020-07-21T12:55:50+00:00

ADOIT:CE is 100% web-based and requires only a web browser supporting HTML5 and internet access.

Where does BOC Group store my data?2020-09-21T12:21:13+00:00

Keeping your data safe is our utmost concern!

BOC Group has partnered with industry specialists to operate the infrastructure services, and keep your data safe and secure.

To learn more about the exact data location and our service partners, please see our privacy policy.

How long is my account of the ADOIT:Community Edition active?2020-07-21T12:55:59+00:00

Your online account for the free ADOIT:Community Edition is active for a 60-day period, which automatically and continuously extends for another 60 days again and again, as long as you keep using the tool regularly. This way, members of the community can use the free tool for an indefinite time period.

To ensure continuous usage, you’ll receive an email reminding you to log in to ADOIT:CE again, 40 days after your last login and therefore 20 days before your account is deactivated. This way, you don’t miss out on the free EA tool offering, even when you’re busy with other topics and don’t continuously work on your EA projects in ADOIT:CE.

I do not want to use my ADOIT:CE account any longer. How can I delete it?2020-09-21T12:16:43+00:00

You can cancel your ADOIT:Community membership and hence delete your ADOIT:CE account here.
You’ll receive an email to confirm the deletion of your account. After successful confirmation, the deletion of your account will be processed immediately.

If you just do not want to use your ADOIT:CE software account any longer, but would still like to stay a member of the ADOIT:Community, just let time do the work for you. Your ADOIT:CE account will expire automatically after 60 days of inactivity.

Will BOC Group pass any of my data to third parties?2020-09-21T12:22:29+00:00

All your registration data, account and repository content, remain fully with BOC Group.

It is our utmost concern to keep your data private and with whom it belongs – you. For more details, please refer to our privacy policy and terms & conditions.

Is BOC Group going to access my repository data?2020-09-22T10:49:15+00:00

Absolutely not! Keeping your work protected and safe is one of our top priorities. Therefore, it will always remain 100% yours and untouched from our side.

BOC Group only collects statistical information on usage of the ADOIT:CE service with the intention to uphold and improve the service quality. For details on data privacy, please see our privacy policy.

What happens to my data if my account has expired or has been deleted?2020-07-21T12:56:09+00:00

All your work results belong to you, no matter what! Upon expiration or deletion of your ADOIT:Community Edition account, all your models will be provided to you via a download link. You can access this download link for 365 days, before it gets deleted automatically.

To learn more about the exact data location and our service partners, please see our privacy policy.

Can I reactivate my account after it has expired or has been deleted?2020-07-22T09:16:16+00:00

In case your account has expired or has been deleted, you can register for a new one on the ADOIT:Community website. This new account will contain the standard sample content.

Where can I learn about best practices or get detailed training?2020-09-21T12:17:14+00:00

BOC Group is not only a tool provider, but a potent partner for professional Enterprise Architecture projects. Therefore, we’re proud of our expert know-how, which we share in free professional webinars, as well as in online, open or in-house tool trainings and seminars.

Browse our Knowledge Hub for business insights and product know-how, explore our selection of trainings or seminars addressing your needs, or discover the Marketplace holding a versatile collection of product extensions and add-ons, as well as our online trainings.

Where can I find good documentation (manual / instructions) for ADOIT:CE?2020-09-21T12:17:42+00:00

The ADOIT:CE Knowledge Centre pools the most relevant content for getting started and familiar with ADOIT from inside the EA tool itself. It features tutorials, sample models and extensive documentation of the tool’s functionality.

Further, we also offer a Knowledge Hub with a large collection of useful online resources, where you can get our best practices, and learn how to leverage ADOIT’s full range of capabilities. So, be sure to check it out!

Which sort of support services exist for the ADOIT:Community Edition?2020-09-21T12:14:24+00:00

The ADOIT:Community revolves around its members being creative, looking for help, sharing ideas, interacting and exchanging tips and tricks. Therefore, it’s essential that every member plays a vital role in this community. BOC Group provides a platform for the community on the  ADOIT:Community LinkedIn page, where we foster a lively exchange of ideas and opinions.

Further than that, the ADOIT:CE Knowledge Centre pools the most relevant content for the ADOIT:Community members inside the EA tool itself. It features tutorials, sample models and extensive documentation of the tool’s functionality. For feedback on tool capabilities, usability, or performance, ADOIT:CE holds a feedback form on the tool’s top navigation bar.

Which product version is ADOIT:CE based on and how do I receive upgrades?2020-07-21T12:56:57+00:00

The ADOIT:Community Edition is based on the latest major product version of ADOIT and is upgraded soon after a new major release is publicly announced. Such an upgrade requires a short downtime. All the new features and capabilities coming with the latest major release of the full, professional editions of ADOIT are described in the “What’s new” section of the ADOIT:CE Knowledge Centre.

Why can’t I log in to my ADOIT:Community Edition account?2020-09-21T12:18:36+00:00

There are a few possibilities behind why you can’t log in to your ADOIT:Community Edition account:

  • In case you simply forgot your login details, click here to request new ones.
  • If you haven’t accessed your ADOIT:Community Edition account for more than 60 days, it has expired. Check your inbox for our expiration email, to see if that is the case.
I forgot my password. How can I log in again?2020-07-27T05:59:30+00:00

You can request a new password here.

You will receive an email to confirm your password request. After successful confirmation, your new password will be sent to you via email.

I already had an ADOIT:Community Edition account, but it has expired. Is it possible to import my models from that account into my newly registered one?2020-07-22T09:07:23+00:00

No, unfortunately that’s not possible at the moment. But we’ll let you know as soon as this option becomes available.

Is it possible to import models from ADOIT Enterprise Edition to ADOIT:Community Edition?2020-09-21T12:18:46+00:00

Yes, your content from ADOIT Enterprise Edition can be migrated to ADOIT:Community Edition through our support staff.

However, such migration would be subject to an offer.

For more details, please reach out to us using the contact form or contact your account manager.

Can I import models I created with ADOIT:CE classic to ADOIT:CE?2020-07-22T09:09:49+00:00

No, currently, models you have created in ADOIT:CE classic (that is the rich client predecessor of the web-based ADOIT:Community Edition), cannot be imported or migrated to your new ADOIT:Community Edition account.

Can I still download ADOIT:CE classic? I have models in my database, but my old installation is not working anymore.2020-09-21T12:15:26+00:00

For a limited time, we’ll still provide our existing community with the possibility to get ADOIT:CE classic.

Please note, that ADOIT:CE classic is out of maintenance, hence it cannot be guaranteed to work on newer operating systems, or with newer database management systems.

To get the ADOIT:CE classic installer package, please get in touch with our team. We reserve the right to no longer provide the installer packages at our own discretion.

Is ADOIT:Community Edition also supported on mobile devices?2020-09-22T10:45:24+00:00

Of course, you can access your ADOIT:CE content via the “Ask ADOIT” (Early Access) app. Ask ADOIT provides access to a selection of our latest experimental use cases. After downloading “Ask ADOIT”, you’ll be able to connect it with your free ADOIT:Community Edition account, if you already have one. From there, you’ll have the possibility to explore new features and latest innovations in Enterprise Architecture. Click here to get “Ask ADOIT” for use with iOS or Android.

Join the expert community

Share expert know-how and find valuable EA insights you have been missing so far.
Exchange your ideas with the industry leaders and accelerate your learning process.

Join the expert community

Share expert know-how and find valuable EA insights you have been missing so far. Exchange your ideas with the industry leaders and accelerate your learning process.

Join the ADOIT
EA community

Further offerings of ADOIT

Looking for a more custom solution, specifically tailored to you needs? Apart from the free ADOIT:Community Edition,
BOC Group also offers the multi-user Enterprise Edition, as well as Academy and Partner Editions.
Find your right fit and get your EA initiative started today!

For business

Our commercial editions come with full functional scope, open for integration of all sorts and available both preconfigured and fully configurable and customizable, to perfectly match your business needs.

Go-Pro

For business

Our commercial editions come with full functional scope, open for integration of all sorts and available both preconfigured and fully configurable and customizable, to perfectly match your business needs.

Go-Pro

For teachers

Explore our Academy Programme

For partners

Explore our Partner Programme

Free EA tool for lectures

Free comprehensive sample content

Free course material and exercises

Tailored partnership

Knowledge transfer

Attractive incentives

For teachers

Explore our Academy Programme

Free EA tool for lectures

Free comprehensive sample content

Free course material and exercises

For partners

Explore our Partner Programme

Tailored partnership

Knowledge transfer

Attractive incentives

UNANSWERED
QUESTIONS?

Our EA experts are ready to learn more about your current challenges in EA, and help you find
the best ways to tackle them. Reach out to us today and schedule a demo, or engage with the community
to discuss how other peers mastered their challenges. We’re here to help! No strings attached.

Request a call or demo
Discuss with the community

UNANSWERED QUESTIONS?

Our EA experts are ready to learn more about your current challenges in EA, and help you find the best ways to tackle them. Reach out to us today and schedule a demo, or engage with the community to discuss how other peers mastered their challenges. We’re here to help! No strings attached.

Request a call or demo
Discuss with the community

Contact Info

BOC Products & Services AG Operngasse 20b, 1040 Vienna

Web: www.boc-group.com

contact us
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